Product Updates

We’re Introducing Crypto Escrow Payments

Starting today, the payment owed to you on an invoice sent via Request Finance can be held in a crypto escrow. It is a cheaper, more secure way of getting paid in crypto.

September 20, 2022

Dear Request enthusiasts 👋

We’re excited to announce that we’re introducing an escrow feature for crypto payments. Starting today, the payment someone owes you on an invoice sent via Request Finance can be held in an escrow smart contract. 

Crypto escrow is a cheaper, more secure way of getting paid in crypto.

We’re excited for you to experience our crypto escrow feature firsthand! Your valuable feedback will help to enhance and improve its functionality. We can’t wait to hear from you and work together to make it even better.

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What is Smart Contract Escrow?

It acts like a transparent, safe deposit box which automatically disburses the funds held inside when both parties agree that the contract has been satisfied. 

You can use the escrow feature under the “More Options” drop-down menu when you create an invoice in Request Finance:

When Do I Need a Crypto Escrow Service?

Anyone getting paid in crypto can use a crypto escrow service. Whether you are a freelancer, or business - if you accept crypto payments, using a crypto escrow service is ideal for situations where there is a time lag between delivery of a promised good or service, and payment. 

For instance, if you run a creative agency, or smart contract audit firm that accepts crypto payments for your services. The invoice is sent as soon as the contract is signed, but is only paid later - after then the job is completed. Nothing is worse than doing a job, only to be unable to collect the payment due!

Doing business using a crypto escrow service protects sellers and buyers. It makes buyers prove that they have sufficient money on hand to afford the purchase. At the same time, the buyer is assured that the seller will not disappear with the funds without delivering the goods or services as promised.

This facilitates trust in a digital economy: from hiring talent, to buying stuff online, and even for large transactions like real estate purchases, or corporate mergers and acquisitions! 

Traditionally, escrow agents like law firms, banks or fintech companies provided this service., a San Francisco based company, founded in 1999 announced that it had processed an average of $0.6 million per day in 2021. 

Larger players like Alipay, the escrow payments arm of the Chinese e-commerce giant, Alibaba, processed $175 million in average daily transactions in 2016 alone. Freelance platforms like Fiverr and Upwork similarly offer escrow services, with a gross annual transaction volume of over $3 billion collectively.

There are notable crypto escrow solutions like Bitrated and Bisq that are designed to act as an intermediary between two parties involved, specifically catering to Bitcoin transactions.

How are Escrow Smart Contracts Better?

Using smart contracts, Request Finance offers a crypto escrow service that is faster and cheaper - with just a $2 flat fee per payment, paid for by the payer.

The cost of using traditional escrow services is high. Alipay charges merchants a 0.55% fee, while its rival, WeChat Pay, charges 0.1 – 2.0%. For real estate transactions, the average cost of an escrow fee is 1% – 2% of the property’s value. Freelance platforms like Upwork and Fiverr charge anywhere between 5% - 20% of each transaction. 

Thanks to Web2 technologies, ATMs replaced bank tellers, then cards replaced cash, only to be now disrupted by mobile payments.  

Similarly, Web3 primitives like smart contracts can further automate critical financial services like crypto escrow services, which are currently provided by financial intermediaries at high cost.

What Happens If I Have a Dispute?

Business relationships don’t always go as planned. Disputes may arise between the parties - either party may initiate a dispute at any point in time.

Doing so will lock the disputed funds in the smart contract for 12 months, before returning to the sender’s wallet address. The intended recipient will forgo payment, but the sender will also be penalized on the time value of the frozen funds.

Our current approach to dispute resolution is a simple, and cost-effective one. By imposing costs on all parties in the event of a dispute, we aim to incentivize both parties to: (i) reach an amicable settlement, and (ii) only engage with trustworthy counterparts in the first place. 

Admittedly, this does not eliminate the potential for abuse. In the future, we may offer arbitral options for dispute resolution. But those are likely to incur additional costs on both disputing parties. 

Emergency Claims

Clients may become unresponsive, or unable to pay for reasons other than bad faith. For example, a company may have ceased operations, leaving no-one to approve the release of the funds to the intended recipient. 

In such cases, the intended recipient can initiate an emergency claim on the smart contract. When this happens, after 6 months, they will receive the money without the need for the sender's approval.

However, the sender can reverse the emergency claim at any time before the 6 month period is up. This is to prevent recipients from abusing the feature by initiating frivolous emergency claims, with the intent of claiming the payout without delivering.

Should a sender acting in bad faith attempt to avoid payment by becoming unresponsive, while reversing any emergency claims raised, the recipient can initiate a dispute, leaving the funds frozen in the escrow smart contract.

Have an interesting use case for escrow payments in crypto? 

Reach out to us via Twitter DMs to have us feature your story. 

For API integrations, or technical support, contact us via the Intercom support chat button located at the bottom right-hand corner, inside the app.

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